We're here to help with accounts, content, purchases, AI Preview, and privacy questions.
Wenrix is a women's casual shoe community app that includes a community feed, post publishing, favorites, direct messages, profile management, wallet-supported credits, and AI Preview generation from user-selected images.
Tap the center post button in the app, choose or capture photos, add a short shoe note, and submit the post to the community feed.
Wenrix is a user-generated content community. Posts, captions, profile photos, direct messages, and similar content shared by members are treated as UGC and must follow the platform rules.
Open your profile area, then use the available profile editing options to update your photo, name, and other visible account details.
Wenrix supports private message threads so users can continue conversations about posts, shoe styling, and related content inside the app.
AI Preview uses the selected user photo and the selected shoe image to generate a preview result. Before a selected user photo is processed, Wenrix presents a consent prompt that explains the relevant data use and links to the Privacy Policy.
Wenrix requests camera or photo-library access only when you choose an action that requires media, such as creating a post, updating a profile photo, sending an image in chat, or preparing an AI Preview input image.
Wenrix offers consumable credit packs through the platform purchase system. Credits are used for supported in-app actions, and the wallet screen displays the available balance and purchase options.
Open the relevant supported post or message thread and use the available report or block control. Blocking removes that profile from supported feed and conversation views in the app, and reports are sent to Wenrix for review.
Wenrix reviews reported UGC and related safety complaints within 24 hours. Depending on the findings, Wenrix may remove content, limit visibility, restrict messaging, suspend an account, or take other appropriate action.
Open Settings in the app and choose the account removal option. The app will ask for confirmation before proceeding.
Email support@wenrix.com with a clear description of the issue. For purchase questions, include the purchase date and any relevant transaction details available to you. For privacy requests, identify the request clearly in your message.
If you cannot find the answer you need, contact the Wenrix support address below and include as much detail as possible so the issue can be reviewed quickly. Content-safety, UGC, and report-handling requests are reviewed within 24 hours.
Email: support@wenrix.com
Wenrix uses this contact for account, purchase, legal, and privacy-related support requests.